Draft document. Final wording to be reviewed by HUBZ legal adviser before public launch.
These documents are provided as HUBZ draft policies and terms. They should be reviewed and approved by a qualified Australian lawyer before public launch.
1. About Rewards Terms
HUBZ has several separate reward types. Each has its own rules. These Rewards Terms describe how each type works.
2. HUBZ Points
HUBZ Points are app-wide engagement points that you earn for actions across HUBZ (such as verified redemptions, verified reviews, QR scans, follows and completing your profile). HUBZ Points do not automatically convert into cash. HUBZ Points can be used within HUBZ features such as prize giveaway entries and other engagement programs. HUBZ may change point values, action lists, daily caps and expiry from time to time.
3. Business Rewards
Business Rewards are business-specific rewards funded and controlled by the business. A Business Reward can only be used at the business where it was earned. Each Business Reward has a value, an optional minimum spend, an optional expiry and staff confirmation rules set by the business. Business Rewards may be adjusted or cancelled if abuse is detected or if the associated redemption is refunded, disputed or reversed.
4. Prize Vouchers / HUBZ Campaign Credits
HUBZ runs monthly Local Legends giveaways and other campaigns. Prizes may include Prize Vouchers redeemable at participating businesses. Prize Vouchers are subject to any published campaign rules, expiry, minimum spend and participating business list. Prize Vouchers cannot be exchanged for cash.
5. Business Growth Credit
Business Growth Credit is a one-off HUBZ invoice credit for eligible paid customer signups that come through a business's HUBZ QR or referral link. It is applied to that business's next eligible HUBZ subscription invoice, up to the business's tier cap. Business Growth Credit is not cash, is not transferable, is not recurring, and is not refundable. HUBZ may reverse a credit if the underlying signup is refunded, disputed or found fraudulent.
6. Partner Commissions
Partner commissions are described in the Partner Terms. Partners only earn commissions from genuine active paying customer or business referrals. HUBZ does not pay commissions for recruiting other partners.
7. Earning
Reward earn rules (including which actions earn HUBZ Points, business reward earn rates, giveaway entry rules and growth credit eligibility) are shown in the relevant HUBZ dashboards and pricing pages.
8. Redemption
Redemptions may require staff confirmation, a minimum spend, and a valid QR scan. Redemptions performed outside the intended flow (for example without staff confirmation) may not count and may be reversed.
9. Expiry
Rewards may expire. Expiry rules are shown at the point of earning and in your account. Expired rewards cannot be reinstated except at HUBZ's discretion.
10. Reward abuse
HUBZ may withhold, reverse or cancel rewards where we detect fraud, staff self-redemption, coordinated activity, fake reviews, fake redemptions, chargebacks or breach of these Terms.
11. Refunds, cancellations and chargebacks
If a transaction that generated a reward is refunded, cancelled or reversed, the related reward may be reversed. Business Growth Credit tied to a signup that is refunded or disputed will be reversed.
12. Business responsibility for business-funded rewards
Businesses are responsible for honouring their own Business Rewards and Prize Vouchers issued in their name. HUBZ facilitates the platform but does not pay for business-funded reward value.
13. Campaign limits
HUBZ may cap participation, prize pool, entries per user, entries per action or entries per business for any campaign.
14. Changes
HUBZ may change these Rewards Terms and the details of any reward program at any time. Material changes to paid programs will be notified in advance where reasonable.
15. Contact
HUBZ — info@hubz.com.au